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FAQ's
Order
How do I know that you have received my order?+
Once an order is placed on our website you will receive an email with the order details. If for any reason you have not got it in your inbox please check your junk folder. If it is not there as well please email us at info@popupkids.in
My order is not being processed what should I do?+
Please refresh your browser and upgrade to the latest version of your browser. Please review your payment and shipping details. If the order is still not going through then please email us at info@popupkids.in
When will my order reach me?+
Once you place an order the standard shipping time is 5-7 working days, unless it is a non standard or personalized item that you have ordered which may take longer. This will be mentioned on the products page.
All items in your order may reach together or separately depending on the products ordered.
Where is my order? how do I track it?+
Once an order has been shipped you will receive a AWB number with the tracking details. You can track your order through that. In case you do not receive the tracking details please email us at info@popupkids.in and we will update you on the status of your order.
Why did my order get cancelled?+
If for some reason an item you ordered is out of stock we shall cancel the order from our end and refund the money in your bank account. If you have ordered multiple products the rest of the products will reach you within standard shipping time, only the one not available will be cancelled and refunded.
If the payment does not go through from your end although it shows that you have been charged we have to cancel the order and you have to process the order again.
Can I cancel my order once placed?+
Once an order is placed it cannot be cancelled. Please refer to the return and exchange policy on our website for further details.
What is the minimum value of order to be placed?+
There is no minimum value for your order on our website, you can purchase anything we will send it across to you.
How do I know that the products you sell is authentic and not fake?+
We are authorized online distributors for all of the vendors that we feature on our website. We can guarantee that every item we sell is 100% authentic.
Will I get a preview of what my personalised product will look like?+
Our website currently does not offers this service, however we have tried our best to provide images which are a close representation of the actual product. You can be rest assured that our design team will take utmost care to ensure that your product matches the image you see.
Payment
How do I make the payment?+
You can pay through the following
- Credit or Debit Cards.
- NetBanking
- OnlinePayment via Wallets and UPI
How do I get a refund?+
We do not provide for Refunds unless there has been a mistake at our end in terms of the order being damaged or defective. In such a case you will get a refund directly in your bank account. Please refer to our Refund and Exchange policy for further details.
How many days for refund to reflect in my account?+
Refund should be reflected in 2 to 3 weeks of time in your account.
Is it safe to pay online on your website?+
It is completely safe to make online transactions on our website. All orders are processed through a secure checkout system. We use SSL encryption technology to store and safely transmit your personal and credit card information through our systems.
Account
How do I create an Account?+
You can register by clicking on the ‘Create an Account’ tab and putting in your details. Once you create an account you can track your order and see your past orders. You can checkout faster on all future orders once you sign up.
I have forgotten my password?+
If you have forgotten your password simply click on the forgot password tab and you will receive an email on your registered email ID with simple instructions on how to reset your password.
How can I edit my Account?+
If you want your account details to be edited, please email us at info@popupkids.in
